We understand that unanticipated events happen occasionally in everyone’s life and emergency situations are always taken under consideration. However, when you book an appointment that time is reserved for you. Missed appointments are costly in lost time and revenue, and it prevents us from providing services to other clients. In our desire to be effective and fair to all clients, the following policies are honored:24 hour advance notice is required when cancelling an appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment. This amount will be billed to you and must be paid prior to your next scheduled appointment.
Cancelling of an appointment in less then 24 hours or failure to attend a scheduled appointment with the intent on redeeming a gift certificate will result in the forfeiting of that certificate. People who have cancelled at the last minute or have failed to show up for a scheduled appointment will be asked to guarantee future appointments with a credit card. Refusal to provide us with the credit card information with result in termination of our relationship.
We do understand emergencies and illnesses do occur. If you have a fever, have been in the hospital, have been vomiting or diarrhea within 24 hours of your scheduled appointment, or it begins a couple of hours prior to your scheduled session, or your children are ill and need you at home, please cancel. Equally, if there is an ice storm, please do not drive or walk on the ice if you do not have to. Feel free to call and reschedule your appointment. There will be no charge for these types of cancellations.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show” and will be charged for their “missed” appointment. This amount will be billed to you and must be paid prior to your next scheduled appointment.
If you are not ready or not available for your massage upon arrival of the therapist, your session may be shortened in order to accommodate others whose appointments follow yours. Your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly, be ready and on time.
Full payment is expected before or after treatment. All clients, whether they have recieved treatment or booked an appointment are bound by this policy without any prejudice or exemption.
Gift certificates are non-refundable and may only be used for the specific named services. They may not be split between individuals for services, time or cost and are non-transferable. They expire 180 days from purchase and can not be redeemed after expiration. Gift certificates must be presented in order to be redeemed. Lost or stolen gift certificates will not be replaced. Photo copies of gift certificates will not be accepted.